LSA Global Insights Newsletter: Strategy
Showing posts with label Strategy. Show all posts
Showing posts with label Strategy. Show all posts

September 28, 2024

Top 7 Tips to Get Honest Strategy Feedback from Employees: A Guide for Leaders



Do We Really Need to Involve People Upfront?

While it sounds easier and more efficient to just tell people what you want them to do, we know from our organizational alignment research that active involvement in the strategy design process fosters a needed sense of ownership and involvement. 

When it comes to strategic buy-in and commitment, honest strategy feedback from employees is more than just a nice-to-have — it is a necessity to set up strategy execution up for success. 

Active employee involvement and two-way communication foster a culture of transparency and trust that empowers teams to make informed decisions that align with both organizational goals and employee needs.

The Benefits of Getting Honest Strategy Feedback from Employees

With so much time and effort put into annual strategy retreat facilitation, it is painful to hear that only 30% of organizations report that they fully execute their strategies. So, what is the problem? 

Research by Bain found that the ability to effectively engage employees in the strategy process is the No. 1 strategy execution success factor — more than 50% higher than any other factor.

How to Get Honest Strategy Feedback from Employees

How can leaders better engage employees in the strategy process? 

It starts with seven steps that encourage candid, constructive feedback from their teams about strategic directions and plans.

How does your approach stack up?

 

 

 

 

VOICE OF THE CUSTOMER

 

Martena Kusz

VP of Strategy

J.S. Held

"You and your change management approach were exactly what we needed to create the clarity, transparency, and alignment.

 

Thank you for navigating a high stakes, complex, and political process with thoughtfulness and practicality."

 

 

 

Toolkits for Leaders

 

 

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July 27, 2024

Top 10 Steps to Better Design Strategy Success Metrics

Top 10 Steps to Better Design Strategy Success Metrics

 

 

Are You Measuring and Rewarding The Right Stuff?

Workplace metrics impact workplace behaviors and performance.  Strategic buy-in and strategy execution hinges on the ability to measure success accurately and transparently. Designing the right strategy success metrics can mean the difference between a leadership team collectively steering toward its strategic targets and veering off course.

Designed properly, metrics provide clear direction, motivation, and accountability. Designed poorly, they can lead to unwanted behaviors, misaligned actions, and unhealthy cultures

Consider the infamous example of Wells Fargo.

Wells Fargo: Strategy Success Metrics Gone Bad

To best implement their customer growth strategy, executives identified metrics linked to cross-sales to customers to measure performance. Makes sense right? Satisfied customers should buy more products and services.

Unfortunately, the obsession with the success metric (and the associated rewards for achieving it), caused the sales force to lose sight of the strategic intent to build long-term and mutually beneficial customer relationships. 

Wells Fargo opened 3.5 million deposit and credit card accounts without their customers’ consent to meet aggressive targets. And, in turn, severely damaged the long-term relationships that the bank strategically sought in the first place.

They were fined hundreds of millions of dollars, damaged customer relationships, and sullied their brand. In hindsight, it is easy to see that “cross-selling” by itself was not the best or only of way to measure and align with building long-term and mutually beneficial customer relationships.

There is a better way to align metrics with strategies.

 

 

 

 

VOICE OF THE CUSTOMER

 

Dr. Raphael B. Merriman M.D
Medical Director, Liver Transplantation

Sutter Health

"The strategy and alignment work with our leadership team was absolutely transformational. 

 

The decisions we made combined with the transparency, communication, and accountability were exactly what we needed. 

 

Thank you!"

 

 

 

Toolkits for Leaders

 

 

Proven tools for leaders to boost performance

 

 

Proven tools for strategy design and implementation

 

 

 

 

About LSA Global

 

 

 

 

Get Aligned. Stay Aligned.™

 

 

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June 29, 2024

Do You Have the Right Talent to Execute Your Business Strategy?


The Imperative of Talent Alignment


Companies that have a tight match between their strategy and the capabilities of their people outperform their peers. Our organizational alignment research found that having the right talent to execute your business strategy accounts for 29% of the difference between high and low performing companies in terms of:


  • Revenue growth
  • Profitability
  • Leadership effectiveness
  • Customer loyalty
  • Employee engagement


The symbiotic relationship between talent and strategy matters. Because your strategy must go through your talent to be successfully executed, it is no surprise that organizations must have the right capabilities, confidence, and conviction to move strategies forward. Crafting an amazing strategy that your people cannot execute or fully commit to is a waste of time.


Talent: The Catalyst of Strategy Execution


The success of every strategic initiative depends on the collective capability, competencies, and commitment of individuals within the organization. Talent, from leadership to the frontline, constitutes the bedrock of execution prowess.  Strategies that are misaligned with talent are asking for trouble.


How many strategic imperatives have you successfully implemented that did not fit with your employees’ motivations or talents? Our strategic clarity research tells us very few. While it seems like a no-brainer to not chase strategies that outpace or misalign with your capabilities, executives often get enamored with chasing audacious goals to drive growth.


Examples of Challenges


Sales Strategy Shift from Hardware to Software as a Service (SaaS)

Consider the case of common strategy shift from selling hardware to selling a SaaS model. According to DevSquad, 80% of businesses plan to transition all of their systems to SaaS by 2025. Strategically it makes sense to companies because it provides a more predictable business model and makes it easier to plan for growth and raise capital.


From a customer perspective, it can reduce infrastructure costs while improving scalability, flexibility, accessibility, and security. Selling a long-term service that must be supported and updated, however, takes very different  solution selling skill set than selling hardware. While the sales strategy makes sense, companies must have the sales skills, sales systems, sales processes, and motivated resources to enable the new strategy.


Operational Shift to a Digital Transformation

Another common strategy shift is for an organization to undertake a digital transformation. The strategy enables companies to embed technologies across their businesses increase efficiency, improve agility, and unlock value.


According to Gartner, 91% of businesses are involved in some type of digital initiative, and 89% of companies have adopted or plan to adopt a digital-first business strategy. While advanced technologies can certainly improve business practices and how value is delivered to customers, it requires a talent pool equipped with digital fluency, adaptability, and change management prowess. 


Yet, according to Deloitte, only 44% of businesses are prepared for the imminent digital disruption that will occur.


Is your talent set up to deliver on your strategy?



Read the 10 Questions to Test If You Have Talent Gaps

VOICE OF THE CUSTOMER


Farhat Ali

President & CEO

Fujitsu

"Congratulations on your pro-activity in establishing our talent management program.


And thank you for developing such an effective New Employee Orientation course."

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