What is Back-Channeling at Work?
Back-channeling conversations at work are those that happen in secret and conflict with the larger discussion. These dysfunctional work conversations often occur just after a team meeting when an individual:
- Disagrees with decisions that have been made
- Feels that their self-interests are threatened or slighted
- Is critical of a teammate’s character, competence, behavior, or opinions
Then, instead of voicing their concerns directly, the individual shares their beliefs with a third party. It may take the form of venting or gossip. But, however it occurs, it can be culturally toxic and decrease team performance and engagement.
We’ve All Been Guilty To some degree, it’s a common reaction to walk away from a disappointing work meeting and gripe a bit with a colleague about what left you unsatisfied — an outcome you disagree with or a coworker who annoyed you. It’s a way to air your frustration.
But, even without intent to do harm, it can have a very damaging effect on your team’s culture.
The Negative Repercussions When back-channeling becomes a frequent and accepted mode of communication, it undermines mutual trust, effective teamwork, and ultimately team performance. Back-channeling also has significant costs.
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