LSA Global Insights Newsletter

August 26, 2023

The 3 Most Important Manager Communications to Get Right

New Managers Continue to Struggle

Almost two-thirds of new managers underperform during their first two years. And those that survive develop bad habits that stay with them throughout their career.


With 85% of new managers receiving no formal new manager training prior to taking on their new leadership role, we are not surprised that new managers aren’t performing as well as those who promoted them had hoped.


Without the opportunity to properly develop and practice the fundamental skills needed to lead others, how can we expect newly promoted managers to be equipped to excel?


But beware. Generic training is not enough to change behavior and performance.


Only 10% of respondents to a recent McKinsey survey said their companies’ frontline manager training is effective in preparing managers to lead. Our own training measurement research found that only 1-in-5 learners change their behavior from stand-alone training. 


Leading people is not easy. Changing behavior is not a one-time event. To get it right, treat new manager development as an ongoing change initiative.


There are some important new manager communications, that if done well, make an outsized difference to employee engagement, retention, and performance.


Read the 3 Most Important Manager Communications to Get Right

VOICE OF THE CUSTOMER


Amanda Garrett

Director, Talent Development

Gilead Sciences

"LSA Global helped us to fundamentally rethink our approach to manager development and skill building. They consistently grounded and connected our thinking back to the business priorities and our unique culture.


The results were innovative, thought provoking, and exciting – exactly what we needed. I can’t thank them enough."

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July 29, 2023

Not All Leadership Skills Are Created Equal

Not All Leadership Skills Are Created Equal

Just as it takes a different set of skills to transition from an individual contributor to a successful new manager, it takes a different mindset and skillset to succeed as a strategic leader.


While both operational and strategic leadership roles are critical to growing a business, we know from leadership simulation assessment data that they each require different leadership approaches and competencies.


Strategic versus Operational Leadership

In general, operational leaders are charged with defining and executing operational plans to ensure that the day-to-day functions of the organization meet short-term corporate goals and accountabilitiesOperational leaders usually focus on relatively short time horizons, tactical issues, and low levels of risk. They are critical to running an efficient team or function.


The role of strategic leaders is different. Strategic leaders have a broader charter. They must see and connect employees to the big picture – not only how functional areas interconnect and impact each other, but also how the overall business strategy needs to evolve to meet future challenges.


Strategic leaders need to be masters of looking around corners, leading change, and modeling continuous learning.


Leading Strategically Requires Specific Skills

For an organization to keep performing at a high level, you need leaders who can think and act strategically. One way to assess strategic leadership readiness is to see if your leaders can consistently and confidently do four things well – especially when the stakes are high.

Read the 4 Skills that Set Strategic Leaders Apart

VOICE OF THE CUSTOMER


Tracy Esposito

Vice President of Human Resources Zynga

"I continue to be impressed by the level of leadership development expertise and the quality of advice that LSA has to offer.


What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders."

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Toolkits for Leaders

Proven tools for leaders to boost performance
Get Toolkit Now

Proven tools to create strategic clarity

Get Toolkit Now
About LSA Global

Get Aligned. Stay Aligned.™
Contact Us Today
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June 24, 2023

How to Not Let Power Go to Your Head as a New Leader

 

New Leadership Power
We know from People Manager Assessment Center data and new manager training participants that gaining power at work without sufficient preparation can undermine the ability to effectively lead, manage, and coach teams. This is especially true for those who may not yet be fully qualified to lead yet inappropriately try to prove that they are in charge. 

At its worst, leadership power can be misused, abused, and create a toxic work culture. The key is not to let power go to your head as a new leader.

But what if the old saying that “power corrupts” isn’t completely correct?  What if, when it comes to transitioning as a new people leader, the saying “power makes you blind” is more accurate? 

That’s what modern neuroscience tells us — and this fact has huge implications for leaders and managers of organizations.

Two Studies on Leadership Power — Reduced Sensitivity
The neuroscience comes to us from two noteworthy sets of experiments carried out over the past couple of decades and highlighted by our microlearning experts.

Loss of Ability to “Read” Others
One of these studies was done by researchers at NYU, Northwestern, and Stanford. They primed a group of volunteers to feel powerful, while leaving another control group of volunteers alone. The researchers found that those in the “primed” group were much less able to understand oral and written expressions of emotion from other people. They also were less effective at correctly interpreting facial expressions.

What does this mean for leaders?

When you gain a degree of power — it doesn’t have to be overwhelming or absolute — something fundamental changes in your brain. You lose social abilities that are key to understanding what other people are thinking and feeling. The “blind spots” that result from this loss of ability to read others can defeat your efforts to effectively lead teams.

Less Empathy
The other study came from two Canadian universities, Wilfred Laurier and Toronto. Researchers there found that “motor resonance” circuits — which guide our brains to respond empathically to others – shut down in the brains of the powerful. The study concluded that “the effect of high power appears to be reduced interpersonal sensitivity.”

The good news is that there are clear warning signs and steps you can take as a new leader to set yourself up for success.

 

 

 

 

VOICE OF THE CUSTOMER

 

Jordi Botifoll

Vice President EMEA

NetApp

"I’m really impressed with the speed and accuracy of your leadership simulation assessment. 

 

It was very precise and has helped us to hone in on what truly matters most to develop our top leaders."

 

 

 

Toolkits for Leaders

 

 

Proven tools for leaders to boost performance

 

 

Proven tools to create strategic clarity

 

 

 

About LSA Global

 

 

 

 

Get Aligned. Stay Aligned.™

 

 

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