LSA Global Insights Newsletter: The 3 Most Important Manager Communications to Get Right

August 26, 2023

The 3 Most Important Manager Communications to Get Right

New Managers Continue to Struggle

Almost two-thirds of new managers underperform during their first two years. And those that survive develop bad habits that stay with them throughout their career.

With 85% of new managers receiving no formal new manager training prior to taking on their new leadership role, we are not surprised that new managers aren’t performing as well as those who promoted them had hoped.

Without the opportunity to properly develop and practice the fundamental skills needed to lead others, how can we expect newly promoted managers to be equipped to excel?

But beware. Generic training is not enough to change behavior and performance.

Only 10% of respondents to a recent McKinsey survey said their companies’ frontline manager training is effective in preparing managers to lead. Our own training measurement research found that only 1-in-5 learners change their behavior from stand-alone training. 

Leading people is not easy. Changing behavior is not a one-time event. To get it right, treat new manager development as an ongoing change initiative.

There are some important new manager communications, that if done well, make an outsized difference to employee engagement, retention, and performance.

Read the 3 Most Important Manager Communications to Get Right


Amanda Garrett

Director, Talent Development

Gilead Sciences

"LSA Global helped us to fundamentally rethink our approach to manager development and skill building. They consistently grounded and connected our thinking back to the business priorities and our unique culture.

The results were innovative, thought provoking, and exciting – exactly what we needed. I can’t thank them enough."

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