The Real Decision Makers
While
most agree that the executive team is responsible for setting the strategic
direction, too many employees are confused about who is responsible for
moving the strategy forward. We believe that the real engine of strategy execution
resides with line managers who make day-to-day decisions.
Line
managers are "on the ground" and close to customers. They can
readily see what needs to be done and when. To meet increasing customer
expectations, there is often little time to follow lengthy and time consuming
protocols or to wait for decisions from the C-Suite.
Ineffective Decision Making
When
managers are disconnected from what matters most and how work should be
accomplished, even well-crafted strategies can falter. Ideally, each and
every decision throughout a company should help to move the strategy forward.
Are your managers up to the task?
What This Means for Business Leaders
If
you want your managers to make the right decisions, you need to connect the
dots between where the company is headed, how the work should be
accomplished, and their unique contribution and purview to make it
happen.
To
improve decision making:
- Be
Clear: Clarify decision-making
authority so managers know where, when, and why they are free to make
decisions
- Be
Thoughtful: Develop decision-making
guidelines and protocols so managers know how to make decisions
- Be
Smart: Hire and develop managers
capable of making meaningful decisions at the right level
- Be
Open: Allow for independent
execution in pursuit of corporate priorities and encourage the
constructive debate of ideas
The Bottom Line
A leadership team can announce a
strategy, but that strategy will only be fully executed if line managers
understand it, believe in it, and can make aligned decisions. Leaders
need to actively involve managers in the strategy design and then connect the
dots with the right decision-making guidelines, skills, and empowerment to
succeed.
To
learn more about creating the management capabilities to move your strategy
forward, download
|