 Are your management practices where they need to be?
To
increase productivity and speed up decision making, most companies have
flattened their organizational structure and given managers more
responsibility over more employees. From a customer experience
perspective, managers direct as much as two-thirds of the workforce
responsible for defining, delivering and improving the customer experience.
According
to a recent Harvard Business Review Study, the most enduringly successful
companies, those delivering a 10-fold return to investors over a ten year
period, excel at ten specific management practices.
Unfortunately,
manager performance is not meeting expectations. Nearly 70% of
executives are only "somewhat" or "not at all satisfied"
with the performance of their companies' managers. And a stunning 81% of
managers are not satisfied with their own performance.
To
make matters worse, even though the top area of training spend (35%) is on
management and leadership, management training by itself is ranked as highly
ineffective. Only 10% of respondents to a recent McKinsey survey said their
companies' frontline manager training is effective in preparing managers to
lead.
We
know from our own experience with clients that frontline managers do not
receive the training required to prepare them to lead successfully,
anticipate problems well or coach their direct reports effectively.
|
Voice
of the Customer
"We
partnered with LSA Global to help us invest in our people. LSA designed a
modular and customized management training program curriculum that allows us to
deliver top quality solutions to our managers and leaders. We consider LSA to
be our learning and development partner and our LSA consultants to be an
extension of our team."
Lisa Bruun | SVP Human Resources | Ellie Mae, Inc.About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned
