The inside sales and customer service areas at most companies have annual turnover well north of 25%.
While the reasons for this are many, it typically boils down to two things:
- These are tough jobs and one has to have a thick skin to be successful and stay in it for the long term.
- Many companies struggle to create a compelling work environment that fosters performance and longevity.
A key contributor to the success or failure in both of these categories is the new hire's on-boarding experience.
This begins when the employee first sees an ad or talks to a recruiter and continues all the way to being a fully functional team member.
The experience can last anywhere from thirty days to a year depending on the complexity of the job.
Read more about how to effectively on-board new customer service hires...
About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned
