In our recent quarterly poll, 36% of respondents stated that "ensuring customer satisfaction" was keeping them up at night.
Based upon the direct link between service and revenue outlined in the below article, this should be no surprise to customer service professionals.
From a business perspective, this means that customers' perceptions of your service levels are important. That does not necessarily mean, however, that everyone wants to be treated the same way.
One person's definition of great customer service may vary significantly from someone else's definition. This creates a challenge for the customer service leadership teams and front-line service professionals.
How do you deliver great service on a consistent basis when each customer and/or colleague has a different set of expectations?
Read more about what it takes to raise your customer service levels...
About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned
