LSA Global Insights Newsletter: Improving Call Center Rep Performance

1.01.2010

Improving Call Center Rep Performance

The call center is one of the most important alternative channels for delivering products and services.

Call center representatives are the first, and sometimes the only, employees whom current and potential customers ever encounter.

Whether existing customers call regarding their accounts or prospects shop for information, call center representatives must provide excellent service and professional, needs-based inbound selling and outbound selling.


To truly improve call center performance and execute the contact center strategy requires of a mix of approaches, solutions, and modalities must be implemented in a way that works for each client.

Learn how to expand a call center reps role to increase sales...

How coaching increases, sustains, and continuously improves rep performance...



About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned